@import"https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap";*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--primary: #7C6FFF;--primary-light: #9B8FFF;--primary-dark: #5A4FE0;--accent: #00D9FF;--accent-glow: rgba(0, 217, 255, .15);--bg-body: #07071A;--bg-main: #0C0C20;--bg-surface: #141432;--bg-surface-hover: #1C1C40;--bg-card: #111130;--bg-input: #0E0E28;--border: rgba(124, 111, 255, .12);--border-hover: rgba(124, 111, 255, .3);--border-subtle: rgba(255, 255, 255, .05);--text-primary: #F0F0FA;--text-secondary: #A0A0BE;--text-muted: #6B6B88;--text-accent: #00D9FF;--glass-bg: rgba(18, 18, 48, .75);--glass-border: rgba(124, 111, 255, .1);--glass-shadow: 0 8px 40px rgba(0, 0, 0, .4);--success: #22C55E;--warning: #F59E0B;--danger: #EF4444;--info: #3B82F6;--radius-sm: 10px;--radius-md: 14px;--radius-lg: 18px;--radius-xl: 22px;--transition: .25s cubic-bezier(.4, 0, .2, 1);--navbar-bg: rgba(7, 7, 26, .88);--card-glow: 0 0 0 1px var(--border), 0 4px 24px rgba(0, 0, 0, .25);--shadow-lg: 0 12px 40px rgba(0, 0, 0, .4)}[data-theme=light]{--primary: #6C5CE7;--primary-light: #8577F0;--primary-dark: #5A4BD6;--accent: #0891B2;--accent-glow: rgba(8, 145, 178, .1);--bg-body: #F1F5F9;--bg-main: #F8FAFC;--bg-surface: #FFFFFF;--bg-surface-hover: #F1F5F9;--bg-card: #FFFFFF;--bg-input: #F1F5F9;--border: rgba(108, 92, 231, .12);--border-hover: rgba(108, 92, 231, .3);--border-subtle: rgba(0, 0, 0, .06);--text-primary: #1E293B;--text-secondary: #64748B;--text-muted: #94A3B8;--text-accent: #0891B2;--glass-bg: rgba(255, 255, 255, .85);--glass-border: rgba(108, 92, 231, .1);--glass-shadow: 0 8px 32px rgba(0, 0, 0, .08);--navbar-bg: rgba(248, 250, 252, .9);--card-glow: 0 0 0 1px var(--border), 0 2px 12px rgba(0, 0, 0, .06);--shadow-lg: 0 12px 40px rgba(0, 0, 0, .08)}html{font-size:15px;scroll-behavior:smooth}body{font-family:Inter,-apple-system,sans-serif;background:var(--bg-body);color:var(--text-primary);line-height:1.6;min-height:100vh;-webkit-font-smoothing:antialiased;transition:background .4s ease,color .3s ease}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}h1,h2,h3{font-weight:600;letter-spacing:-.02em}h1{font-size:1.75rem}h2{font-size:1.35rem}h3{font-size:1.05rem}.app{min-height:100vh;display:flex;flex-direction:column}.main-content{flex:1;max-width:1420px;width:100%;margin:0 auto;padding:2rem 2rem 3rem}.page-header{margin-bottom:1.5rem}.page-header h1{margin-bottom:.25rem}.page-header p{color:var(--text-secondary);font-size:.9rem}.navbar{display:flex;align-items:center;padding:0 2rem;height:64px;background:var(--navbar-bg);-webkit-backdrop-filter:blur(24px) saturate(1.4);backdrop-filter:blur(24px) saturate(1.4);border-bottom:1px solid var(--border);position:sticky;top:0;z-index:100;transition:background .4s ease}.navbar-brand{display:flex;align-items:center;gap:.5rem;font-size:1.2rem;font-weight:700;color:var(--text-primary);text-decoration:none}.navbar-brand:hover{text-decoration:none}.logo-icon{width:36px;height:36px;border-radius:10px;background:linear-gradient(135deg,var(--primary),var(--accent));display:flex;align-items:center;justify-content:center;color:#fff;box-shadow:0 2px 12px #7c6fff4d}.navbar-brand .accent{color:var(--accent);font-weight:500}.navbar-nav{list-style:none;display:flex;gap:.25rem;margin-left:2rem}.navbar-nav a{display:flex;align-items:center;gap:.4rem;padding:.5rem 1rem;border-radius:var(--radius-sm);color:var(--text-secondary);font-size:.88rem;font-weight:500;transition:var(--transition);text-decoration:none}.navbar-nav a:hover{color:var(--text-primary);background:#7c6fff14}.navbar-nav a.active{color:var(--accent);background:#00d9ff14}.navbar-right{margin-left:auto;display:flex;align-items:center;gap:.75rem}.theme-toggle-btn{padding:0;border:none;background:transparent;cursor:pointer;display:flex;align-items:center}.theme-toggle-track{position:relative;width:52px;height:28px;border-radius:14px;background:var(--bg-surface);border:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:0 6px;transition:var(--transition)}.theme-toggle-track:hover{border-color:var(--border-hover)}.theme-icon-sun{color:#f59e0b;flex-shrink:0}.theme-icon-moon{color:#8b83ff;flex-shrink:0}.theme-toggle-thumb{position:absolute;top:3px;width:20px;height:20px;border-radius:50%;background:linear-gradient(135deg,var(--primary),var(--accent));transition:left .35s cubic-bezier(.4,0,.2,1);box-shadow:0 2px 8px #7c6fff66}.theme-toggle-thumb.dark{left:3px}.theme-toggle-thumb.light{left:27px}.profile-dropdown{position:relative}.profile-btn{display:flex;align-items:center;gap:.6rem;padding:.35rem .75rem;border:1px solid var(--border);border-radius:var(--radius-md);background:transparent;cursor:pointer;color:var(--text-primary);transition:var(--transition)}.profile-btn:hover{border-color:var(--border-hover);background:#7c6fff0d}.profile-avatar{width:32px;height:32px;border-radius:8px;background:linear-gradient(135deg,var(--primary),var(--accent));display:flex;align-items:center;justify-content:center;font-size:.7rem;font-weight:700;color:#fff}.profile-info{display:flex;flex-direction:column;align-items:flex-start}.profile-name{font-size:.82rem;font-weight:600;line-height:1.2}.profile-role{font-size:.68rem;color:var(--text-muted);line-height:1.2}.profile-btn .rotated{transform:rotate(180deg);transition:transform .3s ease}.dropdown-backdrop{position:fixed;inset:0;z-index:99}.profile-menu{position:absolute;top:calc(100% + 8px);right:0;width:240px;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-md);box-shadow:var(--shadow-lg);z-index:100;overflow:hidden;animation:scaleIn .2s ease}.profile-menu-header{padding:.75rem 1rem;border-bottom:1px solid var(--border);font-size:.78rem;color:var(--text-muted)}.profile-menu-item{display:flex;align-items:center;gap:.5rem;width:100%;padding:.7rem 1rem;border:none;background:transparent;color:var(--text-secondary);font-size:.85rem;cursor:pointer;transition:var(--transition);font-family:inherit}.profile-menu-item:hover{background:#7c6fff14;color:var(--text-primary)}.profile-menu-item.logout:hover{background:#ef444414;color:var(--danger)}.mobile-menu-btn{display:none;padding:.4rem;border:none;background:transparent;color:var(--text-primary);cursor:pointer}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--bg-body);position:relative;overflow:hidden}.login-bg-effects{position:absolute;inset:0;pointer-events:none}.login-grid-bg{position:absolute;inset:0;background-image:radial-gradient(circle at 1px 1px,rgba(124,111,255,.06) 1px,transparent 0);background-size:40px 40px}[data-theme=light] .login-grid-bg{background-image:radial-gradient(circle at 1px 1px,rgba(108,92,231,.08) 1px,transparent 0)}.login-orb{position:absolute;border-radius:50%;filter:blur(90px);animation:orbFloat 14s ease-in-out infinite}.orb-1{width:350px;height:350px;background:radial-gradient(circle,rgba(124,111,255,.25),transparent 70%);top:8%;left:12%}.orb-2{width:450px;height:450px;background:radial-gradient(circle,rgba(0,217,255,.15),transparent 70%);bottom:8%;right:8%;animation-delay:-4s}.orb-3{width:280px;height:280px;background:radial-gradient(circle,rgba(168,85,247,.15),transparent 70%);top:55%;left:58%;animation-delay:-8s}.orb-4{width:200px;height:200px;background:radial-gradient(circle,rgba(34,197,94,.1),transparent 70%);top:20%;right:25%;animation-delay:-6s}[data-theme=light] .login-orb{filter:blur(120px);opacity:.6}@keyframes orbFloat{0%,to{transform:translate(0) scale(1)}25%{transform:translate(30px,-25px) scale(1.06)}50%{transform:translate(-25px,35px) scale(.94)}75%{transform:translate(25px,15px) scale(1.03)}}.login-container{display:flex;flex-direction:column;align-items:center;z-index:1;width:100%;max-width:440px;padding:1rem}.login-card{width:100%;background:var(--glass-bg);-webkit-backdrop-filter:blur(24px) saturate(1.2);backdrop-filter:blur(24px) saturate(1.2);border:1px solid var(--glass-border);border-radius:var(--radius-xl);padding:2.5rem 2rem;box-shadow:var(--glass-shadow);animation:scaleIn .5s ease}.login-header{text-align:center;margin-bottom:2rem}.login-logo{display:flex;align-items:center;justify-content:center;gap:.6rem}.login-logo-icon{width:52px;height:52px;border-radius:16px;background:linear-gradient(135deg,var(--primary),var(--accent));display:flex;align-items:center;justify-content:center;color:#fff;box-shadow:0 4px 20px #7c6fff59;animation:float 3s ease-in-out infinite}.login-logo h1{font-size:1.6rem;font-weight:700}.login-logo h1 span{color:var(--accent);font-weight:500}.login-subtitle{color:var(--text-secondary);font-size:.88rem;margin-top:.5rem}.login-form{display:flex;flex-direction:column;gap:1rem}.password-field{position:relative}.password-toggle{position:absolute;right:12px;top:50%;transform:translateY(-50%);padding:.3rem;border:none;background:transparent;color:var(--text-muted);cursor:pointer;transition:var(--transition)}.password-toggle:hover{color:var(--text-primary)}.login-error{padding:.6rem .8rem;border-radius:var(--radius-sm);background:#ef44441a;border:1px solid rgba(239,68,68,.25);color:#ff6b6b;font-size:.82rem;animation:shake .4s ease}@keyframes shake{0%,to{transform:translate(0)}25%{transform:translate(-6px)}75%{transform:translate(6px)}}.login-btn{width:100%;margin-top:.5rem;height:48px;font-size:.95rem;gap:.5rem}.login-btn.loading{pointer-events:none;opacity:.7}.spinner{width:20px;height:20px;border:2px solid rgba(255,255,255,.2);border-top-color:#fff;border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.login-demo-info{margin-top:1.5rem;padding:1rem;border-radius:var(--radius-md);background:#7c6fff0d;border:1px solid rgba(124,111,255,.1)}.demo-info-header{display:flex;align-items:center;gap:.4rem;font-size:.78rem;font-weight:600;color:var(--text-muted);margin-bottom:.75rem;text-transform:uppercase;letter-spacing:.05em}.demo-accounts{display:flex;flex-direction:column;gap:.5rem}.demo-account{display:flex;align-items:center;gap:.6rem;padding:.6rem .7rem;border-radius:var(--radius-sm);cursor:pointer;transition:var(--transition);border:1px solid transparent}.demo-account:hover{background:#7c6fff14;border-color:var(--border)}.demo-role{padding:.2rem .55rem;border-radius:6px;font-size:.72rem;font-weight:700;background:linear-gradient(135deg,#7c6fff33,#7c6fff1a);color:var(--primary-light);min-width:32px;text-align:center}.demo-role.user-role{background:linear-gradient(135deg,#00d9ff33,#00d9ff1a);color:var(--accent)}.demo-account-info{display:flex;flex-direction:column}.demo-account-cred{font-size:.82rem;font-weight:500;color:var(--text-primary)}.demo-account-desc{font-size:.72rem;color:var(--text-muted)}.login-footer{margin-top:1.5rem;font-size:.78rem;color:var(--text-muted)}.main-tiles{display:grid;grid-template-columns:1fr 1fr;gap:1.25rem;margin-bottom:1.5rem}.main-tile{padding:2rem;border-radius:var(--radius-lg);cursor:pointer;transition:all .35s cubic-bezier(.4,0,.2,1);display:flex;align-items:center;gap:1.5rem;position:relative;overflow:hidden}.main-tile:before{content:"";position:absolute;inset:0;opacity:0;transition:opacity .35s ease}.main-tile:hover{transform:translateY(-6px)}.main-tile:hover:before{opacity:1}.tile-create{background:linear-gradient(135deg,#7c6fff1f,#7c6fff0a);border:1px solid rgba(124,111,255,.2)}.tile-create:before{background:linear-gradient(135deg,#7c6fff2e,#7c6fff0f)}.tile-create .tile-icon{color:var(--primary-light)}.tile-list{background:linear-gradient(135deg,#00d9ff1a,#00d9ff05);border:1px solid rgba(0,217,255,.18)}.tile-list:before{background:linear-gradient(135deg,#00d9ff26,#00d9ff0d)}.tile-list .tile-icon{color:var(--accent)}.tile-icon{width:68px;height:68px;display:flex;align-items:center;justify-content:center;border-radius:var(--radius-md);background:#ffffff0a;transition:transform .35s ease}.main-tile:hover .tile-icon{transform:scale(1.1) rotate(-3deg)}.tile-text h2{font-size:1.25rem;margin-bottom:.25rem}.tile-text p{font-size:.85rem;color:var(--text-secondary)}.tile-text{flex:1}.tile-arrow{color:var(--text-muted);transition:transform .3s ease}.main-tile:hover .tile-arrow{transform:translate(4px);color:var(--text-primary)}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(185px,1fr));gap:1rem;margin-bottom:1.5rem}.stat-card{display:flex;align-items:center;gap:1rem;padding:1.1rem;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);transition:all .3s ease;animation:slideUp .45s ease both}.stat-card:hover{border-color:var(--stat-color, var(--border-hover));transform:translateY(-3px);box-shadow:0 4px 20px #00000026}.stat-icon{width:46px;height:46px;border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;flex-shrink:0}.stat-info h3{font-size:1.5rem;font-weight:700;line-height:1}.stat-info p{font-size:.78rem;color:var(--text-muted);margin-top:.15rem}.dashboard-grid{display:grid;grid-template-columns:2fr 1fr;gap:1.25rem}.recent-tickets,.module-chart{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);overflow:hidden}.recent-tickets-header{padding:1rem 1.2rem;border-bottom:1px solid var(--border)}.recent-ticket-item{display:flex;align-items:center;justify-content:space-between;padding:.9rem 1.2rem;border-bottom:1px solid var(--border-subtle);cursor:pointer;transition:var(--transition)}.recent-ticket-item:hover{background:#7c6fff0a;transform:translate(3px)}.recent-ticket-item:last-child{border-bottom:none}.recent-ticket-item .subject{font-weight:500;font-size:.88rem}.recent-ticket-item .meta{font-size:.72rem;color:var(--text-muted);margin-top:.15rem}.module-chart{padding:1rem 1.2rem}.module-chart h3{margin-bottom:1rem}.chart-bars{display:flex;flex-direction:column;gap:.6rem}.chart-bar-row{display:flex;align-items:center;gap:.75rem}.chart-label{font-size:.78rem;color:var(--text-secondary);min-width:50px;font-weight:600}.chart-bar-track{flex:1;height:22px;background:#7c6fff0f;border-radius:6px;overflow:hidden}.chart-bar-fill{height:100%;background:linear-gradient(90deg,var(--primary),var(--accent));border-radius:6px;min-width:8px;animation:barGrow .8s ease both}@keyframes barGrow{0%{width:0!important}}.chart-value{font-size:.82rem;font-weight:700;min-width:20px}.form-group{margin-bottom:1rem}.form-label{display:block;font-size:.82rem;font-weight:600;color:var(--text-secondary);margin-bottom:.4rem}.form-input,.form-select,.form-textarea{width:100%;padding:.65rem .9rem;border-radius:var(--radius-sm);border:1px solid var(--border);background:var(--bg-input);color:var(--text-primary);font-family:inherit;font-size:.9rem;transition:var(--transition)}.form-input:focus,.form-select:focus,.form-textarea:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px #7c6fff26}.form-input:disabled,.form-select:disabled{opacity:.5;cursor:not-allowed}.form-select{cursor:pointer;appearance:auto}.form-textarea{resize:vertical;min-height:120px}.form-error{font-size:.78rem;color:var(--danger);margin-top:.25rem}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:1rem}.form-section-title{display:flex;align-items:center;gap:.5rem;font-size:.82rem;font-weight:600;color:var(--primary-light);margin-bottom:.75rem;text-transform:uppercase;letter-spacing:.04em}.form-actions{display:flex;justify-content:flex-end;gap:.75rem;margin-top:1.5rem}.consultant-auto{color:var(--accent)!important;font-style:italic}.btn{display:inline-flex;align-items:center;justify-content:center;gap:.4rem;padding:.55rem 1.1rem;border-radius:var(--radius-sm);font-family:inherit;font-size:.85rem;font-weight:600;border:none;cursor:pointer;transition:all .25s ease;white-space:nowrap;text-decoration:none;position:relative;overflow:hidden}.btn:hover{text-decoration:none}.btn-primary{background:linear-gradient(135deg,var(--primary),var(--primary-dark));color:#fff;box-shadow:0 4px 16px #7c6fff4d}.btn-primary:hover{background:linear-gradient(135deg,var(--primary-light),var(--primary));transform:translateY(-2px);box-shadow:0 6px 24px #7c6fff66}.btn-primary:active{transform:translateY(0)}.btn-primary:disabled{opacity:.5;cursor:not-allowed;transform:none}.btn-secondary{background:#7c6fff14;color:var(--text-secondary);border:1px solid var(--border)}.btn-secondary:hover{background:#7c6fff26;color:var(--text-primary);border-color:var(--border-hover)}.btn-danger{background:#ef444414;color:#ff6b6b;border:1px solid rgba(239,68,68,.2)}.btn-danger:hover{background:#ef444426}.btn-danger-solid{background:var(--danger);color:#fff}.btn-danger-solid:hover{background:#dc2626}.btn-lg{padding:.7rem 1.5rem;font-size:.95rem}.btn-sm{padding:.4rem .75rem;font-size:.78rem}.btn-full{width:100%}.badge{display:inline-flex;align-items:center;gap:.3rem;padding:.22rem .6rem;border-radius:6px;font-size:.72rem;font-weight:600;white-space:nowrap}.badge-sm{font-size:.68rem;padding:.15rem .45rem}.badge-status-waiting{background:#f59e0b1f;color:#fbbf24;border:1px solid rgba(245,158,11,.2)}.badge-status-consultant{background:#3b82f61f;color:#60a5fa;border:1px solid rgba(59,130,246,.2)}.badge-status-testing{background:#a855f71f;color:#c084fc;border:1px solid rgba(168,85,247,.2)}.badge-status-closed{background:#22c55e1f;color:#4ade80;border:1px solid rgba(34,197,94,.2)}.badge-status-cancelled{background:#94a3b81f;color:#94a3b8;border:1px solid rgba(148,163,184,.2)}.badge-priority-low{background:#22c55e1a;color:#4ade80}.badge-priority-medium{background:#f59e0b1a;color:#fbbf24}.badge-priority-high{background:#ef44441a;color:#f87171}[data-theme=light] .badge-status-waiting{color:#d97706}[data-theme=light] .badge-status-consultant{color:#2563eb}[data-theme=light] .badge-status-testing{color:#7c3aed}[data-theme=light] .badge-status-closed{color:#16a34a}[data-theme=light] .badge-status-cancelled{color:#64748b}[data-theme=light] .badge-priority-low{color:#16a34a}[data-theme=light] .badge-priority-medium{color:#d97706}[data-theme=light] .badge-priority-high{color:#dc2626}.ticket-filters{display:flex;align-items:center;gap:.75rem;margin-bottom:1rem}.search-box{flex:1;position:relative;max-width:400px}.search-box .search-icon{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--text-muted)}.search-box input{width:100%;padding:.6rem .9rem .6rem 2.2rem;border-radius:var(--radius-sm);border:1px solid var(--border);background:var(--bg-input);color:var(--text-primary);font-family:inherit;font-size:.88rem;transition:var(--transition)}.search-box input:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px #7c6fff26}.filter-btn-wrapper,.filter-toggle{position:relative}.filter-toggle.active{background:#7c6fff26;color:var(--primary-light);border-color:var(--border-hover)}.filter-count{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;border-radius:999px;background:var(--primary);color:#fff;font-size:.65rem;font-weight:700;margin-left:.25rem}.filter-active-badge{color:var(--primary-light)}.filter-dropdown{position:absolute;top:calc(100% + 6px);right:0;width:280px;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-md);box-shadow:var(--shadow-lg);z-index:50;padding:.75rem;animation:scaleIn .2s ease}.filter-dropdown-header{display:flex;justify-content:space-between;align-items:center;font-size:.78rem;font-weight:600;color:var(--text-muted);margin-bottom:.5rem;padding-bottom:.5rem;border-bottom:1px solid var(--border)}.filter-dropdown-actions{display:flex;gap:.5rem}.filter-dropdown-actions button{border:none;background:transparent;color:var(--accent);font-size:.72rem;cursor:pointer;font-family:inherit}.filter-checkbox{display:flex;align-items:center;gap:.6rem;padding:.4rem 0;cursor:pointer}.filter-checkbox input[type=checkbox]{accent-color:var(--primary);width:16px;height:16px}.split-view{display:grid;grid-template-columns:1fr 1fr;gap:1rem;min-height:600px}.split-list{display:flex;flex-direction:column;gap:.5rem;max-height:700px;overflow-y:auto;padding-right:.5rem}.split-list::-webkit-scrollbar{width:4px}.split-list::-webkit-scrollbar-track{background:transparent}.split-list::-webkit-scrollbar-thumb{background:var(--border);border-radius:4px}.split-list-item{padding:1rem 1.1rem;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);cursor:pointer;transition:all .25s ease;animation:slideUp .35s ease both;opacity:0}.split-list-item:hover{border-color:var(--border-hover);background:var(--bg-surface-hover);transform:translate(4px)}.split-list-item.selected{border-color:var(--primary);background:#7c6fff0f;box-shadow:0 0 0 1px #7c6fff33}.split-list-item-top{display:flex;justify-content:space-between;align-items:flex-start;gap:.5rem;margin-bottom:.4rem}.ticket-subject-text{font-weight:600;font-size:.88rem;flex:1;line-height:1.3}.split-list-item-meta{display:flex;align-items:center;gap:.6rem;font-size:.72rem;color:var(--text-muted);margin-bottom:.35rem}.split-list-item-meta span{display:inline-flex;align-items:center;gap:.2rem}.split-list-item-bottom{display:flex;align-items:center;gap:.5rem}.module-tag{font-size:.7rem;font-weight:600;color:var(--text-muted);background:#7c6fff0f;padding:.1rem .4rem;border-radius:4px}.split-detail{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);overflow:hidden;max-height:700px;overflow-y:auto}.split-detail::-webkit-scrollbar{width:4px}.split-detail::-webkit-scrollbar-track{background:transparent}.split-detail::-webkit-scrollbar-thumb{background:var(--border);border-radius:4px}.split-detail-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100%;min-height:400px;color:var(--text-muted)}.split-detail-empty .icon-wrap{width:56px;height:56px;border-radius:14px;background:#7c6fff14;display:flex;align-items:center;justify-content:center;color:var(--text-muted);margin-bottom:1rem}.split-detail-empty h3{font-size:1rem;margin-bottom:.25rem;color:var(--text-secondary)}.split-detail-empty p{font-size:.82rem}.split-detail-content{padding:1.5rem}.split-detail-header{margin-bottom:1.25rem}.split-detail-header h3{font-size:1.1rem;margin-bottom:.5rem}.split-detail-badges{display:flex;gap:.4rem;flex-wrap:wrap}.split-detail-info{background:var(--bg-surface);border-radius:var(--radius-sm);padding:.75rem 1rem;margin-bottom:1rem}.info-row{display:flex;justify-content:space-between;align-items:center;padding:.4rem 0;border-bottom:1px solid var(--border-subtle)}.info-row:last-child{border-bottom:none}.info-label{font-size:.78rem;color:var(--text-muted);display:inline-flex;align-items:center;gap:.35rem}.info-value{font-size:.82rem;font-weight:500}.mono{font-family:monospace}.split-detail-desc{margin-bottom:1rem}.split-detail-desc h4{font-size:.82rem;color:var(--text-muted);margin-bottom:.35rem}.split-detail-desc p{font-size:.88rem;line-height:1.6;color:var(--text-secondary)}.split-detail-docs{margin-bottom:1rem}.split-detail-docs h4{font-size:.82rem;color:var(--text-muted);margin-bottom:.35rem}.split-detail-actions{margin-top:1rem}.ticket-detail{display:grid;grid-template-columns:1fr 340px;gap:1.5rem;align-items:start}.ticket-detail-main{display:flex;flex-direction:column;gap:1.25rem}.ticket-info-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);padding:1.5rem}.ticket-badges{display:flex;gap:.4rem;flex-wrap:wrap;margin-bottom:.75rem}.ticket-info-card h2{margin-bottom:.75rem}.ticket-description{font-size:.92rem;color:var(--text-secondary);line-height:1.7}.messages-section{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);overflow:hidden}.messages-header{display:flex;align-items:center;gap:.5rem;padding:1rem 1.2rem;border-bottom:1px solid var(--border);font-weight:600;font-size:.92rem}.messages-list{max-height:440px;overflow-y:auto;padding:1rem 1.2rem}.messages-list::-webkit-scrollbar{width:4px}.messages-list::-webkit-scrollbar-track{background:transparent}.messages-list::-webkit-scrollbar-thumb{background:var(--border);border-radius:4px}.message-item{display:flex;gap:.75rem;margin-bottom:1rem;animation:slideUp .3s ease}.message-avatar{width:36px;height:36px;border-radius:8px;display:flex;align-items:center;justify-content:center;font-size:.7rem;font-weight:700;flex-shrink:0;color:#fff}.message-avatar.user{background:linear-gradient(135deg,#f59e0b,#ef4444)}.message-avatar.consultant,.message-avatar.pm{background:linear-gradient(135deg,var(--primary),var(--accent))}.message-content{flex:1;min-width:0}.message-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:.25rem}.message-sender{font-size:.82rem;font-weight:600}.message-time{font-size:.72rem;color:var(--text-muted)}.message-text{font-size:.88rem;color:var(--text-secondary);line-height:1.6}.reply-box{padding:1rem 1.2rem;border-top:1px solid var(--border)}.reply-box textarea{width:100%;padding:.75rem;border-radius:var(--radius-sm);border:1px solid var(--border);background:var(--bg-input);color:var(--text-primary);font-family:inherit;font-size:.88rem;resize:vertical;min-height:80px;transition:var(--transition)}.reply-box textarea:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px #7c6fff26}.reply-actions{display:flex;justify-content:flex-end;gap:.5rem;margin-top:.6rem}.ticket-sidebar{display:flex;flex-direction:column;gap:1rem}.sidebar-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);padding:1rem 1.2rem}.sidebar-card h3{font-size:.82rem;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.04em;margin-bottom:.75rem}.status-select{width:100%;padding:.55rem .8rem;border-radius:var(--radius-sm);border:1px solid var(--border);background:var(--bg-input);color:var(--text-primary);font-family:inherit;font-size:.85rem;cursor:pointer;transition:var(--transition)}.status-select:focus{outline:none;border-color:var(--primary)}.sidebar-info{display:flex;flex-direction:column}.sidebar-info-row{display:flex;justify-content:space-between;align-items:center;padding:.4rem 0;border-bottom:1px solid var(--border-subtle)}.sidebar-info-row:last-child{border-bottom:none}.sidebar-info-row .label{font-size:.78rem;color:var(--text-muted);display:inline-flex;align-items:center;gap:.3rem}.sidebar-info-row .value{font-size:.82rem;font-weight:500}.sidebar-actions{display:flex;flex-direction:column;gap:.5rem}.back-link{display:inline-flex;align-items:center;gap:.3rem;color:var(--text-secondary);font-size:.85rem;margin-bottom:1rem;background:transparent;border:none;cursor:pointer;font-family:inherit;transition:var(--transition)}.back-link:hover{color:var(--text-primary)}.create-ticket-container{max-width:720px}.create-ticket-form{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);padding:1.5rem}.doc-upload-area{display:flex;flex-direction:column;gap:.6rem}.doc-list{display:flex;flex-wrap:wrap;gap:.4rem}.doc-item{display:inline-flex;align-items:center;gap:.35rem;padding:.3rem .6rem;border-radius:6px;background:#7c6fff14;border:1px solid rgba(124,111,255,.15);font-size:.78rem;color:var(--text-secondary)}.doc-remove{border:none;background:transparent;color:var(--text-muted);cursor:pointer;font-size:1rem;line-height:1;padding:0 .15rem}.doc-remove:hover{color:var(--danger)}.success-overlay{position:fixed;inset:0;background:#000000b3;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);display:flex;align-items:center;justify-content:center;z-index:1000;animation:fadeIn .3s ease}.success-card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-xl);padding:2.5rem 2rem;text-align:center;max-width:420px;width:90%;animation:scaleIn .3s ease}.success-icon{width:64px;height:64px;border-radius:50%;background:#22c55e1f;display:flex;align-items:center;justify-content:center;color:var(--success);margin:0 auto 1rem}.success-card h2{font-size:1.3rem;margin-bottom:.5rem}.success-card p{color:var(--text-secondary);font-size:.88rem;margin-bottom:1rem}.success-ticket-id{font-family:monospace;font-size:1.1rem;font-weight:700;color:var(--accent);background:#00d9ff14;padding:.5rem 1rem;border-radius:var(--radius-sm);display:inline-block;margin-bottom:1.25rem}.modal-overlay{position:fixed;inset:0;background:#000000a6;-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);display:flex;align-items:center;justify-content:center;z-index:1000;animation:fadeIn .2s ease}.modal-card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:2rem;text-align:center;max-width:400px;width:90%;animation:scaleIn .2s ease}.modal-icon{width:48px;height:48px;border-radius:50%;background:#f59e0b1f;display:flex;align-items:center;justify-content:center;color:var(--warning);margin:0 auto 1rem}.modal-icon.danger{background:#ef44441f;color:var(--danger)}.modal-card h3{margin-bottom:.5rem}.modal-card p{color:var(--text-secondary);font-size:.88rem;margin-bottom:1.5rem}.modal-actions{display:flex;justify-content:center;gap:.75rem}.modal-close-btn{border:none;background:transparent;color:var(--text-muted);cursor:pointer;padding:.3rem;border-radius:6px;transition:var(--transition)}.modal-close-btn:hover{background:#ffffff0d;color:var(--text-primary)}.update-modal{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:1.5rem;width:420px;max-width:90%;animation:scaleIn .2s ease}.update-modal h3{margin-bottom:.25rem}.history-modal{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg);width:560px;max-width:95%;max-height:80vh;display:flex;flex-direction:column;animation:scaleIn .2s ease}.history-modal-header{display:flex;justify-content:space-between;align-items:center;padding:1.2rem 1.2rem 0}.history-tabs{display:flex;gap:.25rem;padding:1rem 1.2rem;border-bottom:1px solid var(--border)}.history-tab{display:flex;align-items:center;gap:.4rem;padding:.5rem 1rem;border-radius:var(--radius-sm);border:none;background:transparent;color:var(--text-muted);font-family:inherit;font-size:.85rem;font-weight:500;cursor:pointer;transition:var(--transition)}.history-tab:hover{background:#7c6fff0f;color:var(--text-secondary)}.history-tab.active{background:#7c6fff1a;color:var(--primary-light)}.history-content{flex:1;overflow-y:auto;padding:1rem 1.2rem}.history-timeline{position:relative}.timeline-item{display:flex;gap:1rem;padding-bottom:1.25rem;position:relative}.timeline-item:not(:last-child):after{content:"";position:absolute;left:6px;top:20px;bottom:0;width:1px;background:var(--border)}.timeline-dot{width:13px;height:13px;border-radius:50%;background:var(--primary);flex-shrink:0;margin-top:4px}.timeline-content{flex:1}.timeline-action{font-weight:600;font-size:.85rem;margin-bottom:.2rem}.timeline-change{display:flex;align-items:center;gap:.4rem;font-size:.78rem;color:var(--text-secondary);margin-bottom:.15rem}.timeline-from{color:var(--text-muted)}.timeline-to{color:var(--accent);font-weight:500}.timeline-meta{font-size:.72rem;color:var(--text-muted)}.history-comment-item{padding:.75rem 0;border-bottom:1px solid var(--border-subtle)}.history-comment-item:last-child{border-bottom:none}.history-comment-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:.3rem}.comment-author{font-weight:600;font-size:.82rem}.comment-author.consultant{color:var(--primary-light)}.comment-author.user{color:var(--warning)}.comment-date{font-size:.72rem;color:var(--text-muted)}.history-comment-text{font-size:.85rem;color:var(--text-secondary);line-height:1.5}.toast-container{position:fixed;top:80px;right:1.5rem;display:flex;flex-direction:column;gap:.5rem;z-index:9999;pointer-events:none}.toast-item{display:flex;align-items:center;gap:.6rem;padding:.75rem 1rem;border-radius:var(--radius-sm);background:var(--bg-surface);border:1px solid var(--border);box-shadow:var(--shadow-lg);font-size:.85rem;animation:toastIn .3s ease;pointer-events:auto;max-width:380px}.toast-exit{animation:toastOut .3s ease forwards}.toast-icon{flex-shrink:0}.toast-message{flex:1;color:var(--text-primary)}.toast-close{border:none;background:transparent;color:var(--text-muted);cursor:pointer;padding:.2rem;flex-shrink:0}.toast-close:hover{color:var(--text-primary)}.toast-success{border-left:3px solid var(--success)}.toast-success .toast-icon{color:var(--success)}.toast-error{border-left:3px solid var(--danger)}.toast-error .toast-icon{color:var(--danger)}.toast-info{border-left:3px solid var(--info)}.toast-info .toast-icon{color:var(--info)}.toast-warning{border-left:3px solid var(--warning)}.toast-warning .toast-icon{color:var(--warning)}@keyframes toastIn{0%{opacity:0;transform:translate(40px)}to{opacity:1;transform:translate(0)}}@keyframes toastOut{0%{opacity:1;transform:translate(0)}to{opacity:0;transform:translate(40px)}}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:3rem;color:var(--text-muted)}.empty-state .icon-wrap{width:56px;height:56px;border-radius:14px;background:#7c6fff14;display:flex;align-items:center;justify-content:center;margin-bottom:1rem}.empty-state h3{font-size:1.05rem;color:var(--text-secondary);margin-bottom:.25rem}.empty-state p{font-size:.85rem}.footer{text-align:center;padding:1.5rem;border-top:1px solid var(--border);font-size:.78rem;color:var(--text-muted);transition:background .4s ease}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes scaleIn{0%{opacity:0;transform:scale(.92)}to{opacity:1;transform:scale(1)}}@keyframes slideUp{0%{opacity:0;transform:translateY(14px)}to{opacity:1;transform:translateY(0)}}@keyframes float{0%,to{transform:translateY(0)}50%{transform:translateY(-6px)}}.animate-fade-in{animation:fadeIn .45s ease}.animate-fade-in-up{animation:slideUp .45s ease}@media(max-width:1200px){.ticket-detail{grid-template-columns:1fr}}@media(max-width:1024px){.split-view{grid-template-columns:1fr}.split-detail{display:none}.split-list-item:hover{transform:none}}@media(max-width:768px){.main-content{padding:1rem}.main-tiles{grid-template-columns:1fr}.stats-grid{grid-template-columns:repeat(2,1fr)}.dashboard-grid,.form-row{grid-template-columns:1fr}.navbar-nav{display:none;position:absolute;top:64px;left:0;right:0;background:var(--navbar-bg);-webkit-backdrop-filter:blur(24px);backdrop-filter:blur(24px);flex-direction:column;padding:.5rem;border-bottom:1px solid var(--border)}.navbar-nav.show,.mobile-menu-btn{display:flex}.profile-info{display:none}}@media(max-width:480px){.stats-grid{grid-template-columns:1fr}.page-header{flex-direction:column!important;gap:.75rem;align-items:flex-start!important}}